Terms & Conditions

Welcome to Prolab Car Care. By accessing or using www.prolabcarcare.com, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or purchasing products.

1. General

Prolab Car Care is a venture of Car Care Systems. Throughout this website, the terms “we,” “us,” and “our” refer to Prolab Car Care. These Terms & Conditions apply to all users of the site, including browsers, customers, and merchants.

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of those changes.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian.

3. Account Information

  • You agree to provide accurate, current, and complete information when creating an account or placing an order.

  • You are responsible for maintaining the confidentiality of your account details.

  • Prolab Car Care is not responsible for unauthorized account access due to customer negligence.

4. Products & Availability

  • Product descriptions, images, prices, and availability are subject to change without notice.

  • We make reasonable efforts to display accurate information; however, errors may occur.

  • Prolab Car Care reserves the right to limit quantities or discontinue products at any time.

5. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) and are subject to applicable taxes.

  • Payments must be completed through our secure payment gateways.

  • We reserve the right to cancel orders in case of pricing errors, payment failure, or suspected fraudulent activity.

6. Orders & Cancellation

  • Order confirmation does not guarantee acceptance.

  • Orders may be cancelled before dispatch only.

  • Once shipped, orders cannot be cancelled.

7. Shipping & Delivery

  • Shipping timelines provided are estimated and may vary due to courier delays or external factors.

  • Customers are responsible for providing accurate shipping details.

  • Prolab Car Care is not liable for delivery delays caused by incorrect addresses or courier issues.

8. Returns, Refunds & Replacements

All returns, refunds, and replacements are governed by our Refund Policy and Shipping Policy. Customers must follow the outlined process and timelines to be eligible.

9. Product Usage & Safety

  • Products sold are intended strictly for automotive care use.

  • Prolab Car Care is not responsible for damages resulting from incorrect usage, improper application, or failure to follow product instructions.

  • Professional-grade products should be used with appropriate knowledge and safety precautions.

10. Intellectual Property

All content on this website—including logos, images, text, graphics, and designs—is the intellectual property of Prolab Car Care. Unauthorized reproduction, copying, or use is strictly prohibited.

11. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Submit false or misleading information

  • Attempt to disrupt website security or functionality

Violation may result in termination of access without notice.

12. Limitation of Liability

Prolab Car Care shall not be liable for any indirect, incidental, or consequential damages arising from the use of the website or products. Our maximum liability is limited to the amount paid for the product.

13. Indemnification

You agree to indemnify and hold Prolab Car Care harmless from any claims, damages, losses, or expenses arising from your violation of these Terms & Conditions or misuse of the website.

14. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of Indian courts.