At Prolab Car Care, we are committed to delivering genuine auto detailing products safely, quickly, and efficiently. Please read our shipping policy to understand how orders are processed and delivered.

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • Once your order is dispatched, you will receive a shipping confirmation and tracking details via email or SMS.

Shipping Locations

  • We currently ship across India.

  • Delivery availability may vary for remote or non-serviceable pin codes.

Delivery Timeline

  • Metro Cities: 2–4 business days

  • Tier 2 & Tier 3 Cities: 3–6 business days

  • Remote Locations: 5–8 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

Shipping Charges

  • Shipping charges (if applicable) will be clearly displayed at checkout before order confirmation.

  • Free shipping offers, if running, will be mentioned on the website or product pages.

Packaging & Quality Check

  • All products undergo a quality check before dispatch.

  • Orders are packed securely to prevent damage during transit.

  • Fragile or liquid items are packed with extra protective materials.

Order Tracking

  • Once shipped, tracking details will be shared with you.

  • You can track your order using the courier partner’s website or the tracking link provided.

Delayed or Undelivered Orders

If your order is delayed or not delivered within the estimated timeline, please contact our support team with your order ID. We will coordinate with the courier partner and resolve the issue at the earliest.

Incorrect Address or Failed Delivery

  • Please ensure that your shipping address and contact details are accurate while placing the order.

  • Prolab Car Care is not responsible for delays or non-delivery caused by incorrect or incomplete address details.

  • Re-shipping charges may apply in case of failed delivery due to customer error.

Damaged or Missing Items

If you receive a damaged product or notice any item missing from your order:

  • Contact us within 24 hours of delivery

  • Share clear photos/videos of the package and product

  • Our team will assist you as per our replacement or return policy