Frequently Asked Questions (FAQs)

1. What is Prolab Car Care?

Prolab Car Care is a venture of Car Care Systems, created to offer genuine and high-quality auto detailing and car care products. We provide a one-stop platform where customers can find products from leading car care brands at competitive prices.

2. Are the products sold on Prolab genuine?

Yes, absolutely. All products available on Prolab are 100% genuine and quality-checked. We source directly from authorized distributors and trusted brands to ensure authenticity and performance.

3. Who can buy from Prolab?

Prolab serves:

  • Professional car detailers

  • Car care studios & workshops

  • Auto enthusiasts & DIY users

  • Retail customers looking for premium car care products

Anyone passionate about car care can shop with us.

4. Do you ship across India?

Yes, we ship pan-India. Delivery timelines may vary depending on your location and courier service availability.

5. How long does delivery take?

  • Metro cities: 2–4 business days

  • Other cities & towns: 3–6 business days

  • Remote locations: Up to 8 business days

These are estimated timelines and may vary due to external factors.

6. How can I track my order?

Once your order is shipped, you will receive tracking details via email or SMS. You can track your shipment using the courier partner’s tracking link.

7. What payment methods are accepted?

We accept multiple secure payment options including:

  • Credit & Debit Cards

  • UPI

  • Net Banking

  • Wallets (if available)

All transactions are processed through secure payment gateways.

8. Can I cancel my order?

Orders can be cancelled before dispatch. Once shipped, cancellations may not be possible. Please contact our support team as soon as possible with your order ID.

9. What if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect product:

  • Inform us within 24 hours of delivery

  • Share clear photos or videos of the product and packaging

  • Our team will assist you as per our return or replacement policy

10. Do you offer bulk or wholesale pricing?

Yes, we offer special pricing for bulk orders and professional car care studios. Please contact our sales team for customized pricing and support.