At Prolab Car Care, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds are issued for products purchased from www.prolabcarcare.com.

1. Eligibility for Refund

Refunds are applicable only under the following conditions:

  • The product received is damaged

  • The product is defective

  • The wrong product was delivered

  • The product is missing from the package

Refunds are not applicable for reasons such as change of mind, incorrect product selection, or improper use of the product.

2. Reporting a Refund Request

To be eligible for a refund, you must:

  • Inform us within 24 hours of delivery

  • Share clear photos or videos of the product, packaging, and invoice

  • Provide your order ID and contact details

Requests raised after the specified timeframe may not be accepted.

3. Product Condition for Refund

  • The product must be unused, unopened, and in original packaging

  • All original accessories, labels, and invoices must be intact

  • Products showing signs of use, tampering, or damage after delivery are not eligible

4. Non-Refundable Items

The following items are non-refundable:

  • Opened or used detailing chemicals

  • Products damaged due to incorrect usage or mishandling

  • Clearance or discounted items (unless damaged or incorrect)

  • Free promotional items

5. Refund Approval Process

Once your request is received:

  • Our team will review the details and evidence provided

  • If approved, you will be notified via email or phone

  • Prolab reserves the right to request additional information if required

6. Refund Method & Timeline

  • Approved refunds will be processed to the original mode of payment

  • Refund processing time: 7–10 business days after approval

  • Bank processing times may vary depending on your payment provider

7. Replacement vs Refund

In most cases, Prolab may offer a replacement instead of a refund, subject to product availability. If replacement is not possible, a refund will be issued.

8. Shipping Charges

  • Original shipping charges are non-refundable

  • Return shipping costs, if applicable, may be borne by the customer unless the error is from Prolab’s side

9. Cancellation Refunds

  • Orders cancelled before dispatch are eligible for a full refund

  • Orders cancelled after dispatch are not eligible for a refund