At Prolab Car Care, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make a purchase from www.prolabcarcare.com.

1. Information We Collect

When you use our website, we may collect the following information:

  • Personal details such as name, email address, phone number, and shipping address

  • Billing and payment information (processed securely through third-party payment gateways)

  • Order details and purchase history

  • Device, browser, and IP address information for security and analytics

  • Communication details when you contact our support team

2. How We Use Your Information

Your information is used to:

  • Process and deliver orders

  • Communicate order updates, shipping details, and support responses

  • Improve website performance and user experience

  • Prevent fraud and ensure secure transactions

  • Send promotional offers or updates (only if you opt in)

3. Payment Security

We do not store your credit/debit card or UPI details. All payments are processed through secure, encrypted third-party payment gateways that comply with industry security standards.

4. Sharing of Information

We do not sell, rent, or trade your personal information. Your data may be shared only with:

  • Courier and logistics partners for order delivery

  • Payment gateway providers for transaction processing

  • Legal or regulatory authorities if required by law

All third parties are obligated to keep your information confidential.

5. Cookies & Tracking Technologies

Prolab Car Care uses cookies to:

  • Enhance website functionality

  • Analyze traffic and user behavior

  • Remember preferences for a better shopping experience

You can manage or disable cookies through your browser settings.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, loss, or disclosure. However, no online platform can guarantee complete security.

7. Your Rights

You have the right to:

  • Access, update, or correct your personal information

  • Request deletion of your data (subject to legal and transactional requirements)

  • Opt out of promotional communications at any time

8. Third-Party Links

Our website may contain links to third-party websites. Prolab Car Care is not responsible for the privacy practices or content of these external sites.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Policy Updates

Prolab Car Care reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page and will take effect immediately upon publication.

11. Consent

By using www.prolabcarcare.com, you consent to the collection and use of your information as outlined in this Privacy Policy.