At Prolab Car Care, we are committed to providing genuine car care products with reliable delivery and transparent refund practices. Please review the details below before placing an order.

Shipping Policy

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on Sundays or public holidays are processed on the next working day.

  • Once dispatched, tracking details are shared via email or SMS.

Shipping Locations

  • We ship across India, subject to courier service availability.

Estimated Delivery Time

  • Metro Cities: 2–4 business days

  • Other Cities & Towns: 3–6 business days

  • Remote Locations: 5–8 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen factors.

Shipping Charges

  • Shipping charges (if applicable) are displayed at checkout before payment.

  • Free shipping offers, if available, will be clearly mentioned on the website.

Packaging & Dispatch

  • All orders undergo a quality check before dispatch.

  • Products are securely packed to avoid damage during transit, especially liquids and fragile items.

Failed Delivery or Incorrect Address

  • Customers must provide accurate shipping details.

  • Prolab Car Care is not responsible for delivery failures due to incorrect or incomplete addresses.

  • Re-shipping charges may apply in such cases.

Refund Policy

Eligibility for Refund

Refunds are applicable only if:

  • The product is damaged

  • The product is defective

  • The wrong item was delivered

  • An item is missing from the order

Refunds are not applicable for change of mind or incorrect product selection.

Reporting a Refund Request

  • Issues must be reported within 24 hours of delivery

  • Customers must share clear photos or videos of the product, packaging, and invoice

  • Order ID and contact details must be provided

Product Condition

  • Items must be unused, unopened, and in original packaging

  • Products showing signs of use or tampering are not eligible for a refund

Non-Refundable Items

  • Opened or used chemicals

  • Clearance or discounted products (unless damaged or incorrect)

  • Free promotional items

Refund Method & Timeline

  • Approved refunds are processed to the original mode of payment

  • Refunds are completed within 7–10 business days after approval

  • Bank processing times may vary

Replacement vs Refund

  • Prolab may offer a replacement where possible

  • If replacement is unavailable, a refund will be issued

Shipping Charges

  • Shipping charges are non-refundable unless the error is from Prolab’s side